19 jobs found in ottawa

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region. Reporting to the Facilities Manager, the Housekeeper performs heavy cleaning and sanitization duties of assigned areas at the property ensuring environment is safe and hazard free. PRIMARY RESPONSIBILITIES + Stocking central storage facility and work centers with appropriate quantities of supplies and conducting inventories of such. + Maintaining cleanliness in common/public areas of the casino + Extract and clean carpet and tiles + Execute guest deliveries issued through Synergy + Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning. + Sweep, dust mop, and wet mop hard surface floors. + Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc. + Stock, clean and sanitize restroom fixtures and surfaces. + Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance. + Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety. + Assist in emergency clean-ups and provide coverage for absences. + Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. + Other duties as assigned. + Lives the Brand. EXPERIENCE, EDUCATION, AND CERTIFICATIONS + High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stock room experience is preferred. + WHMIS trained or able to be trained on WHMIS + The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario SKILLS + Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. + Must be able to work varying shifts and time schedules as needed PHYSICAL DEMANDS + Ability to stand and sit for extended periods of time. + Ability to walk distances. + While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. + The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Requisition Number: 2018-5844 Post End Date: 11/2/2018

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region. Reporting to the Facilities Manager, the Housekeeper performs heavy cleaning and sanitization duties of assigned areas at the property ensuring environment is safe and hazard free. PRIMARY RESPONSIBILITIES + Stocking central storage facility and work centers with appropriate quantities of supplies and conducting inventories of such. + Maintaining cleanliness in common/public areas of the casino + Extract and clean carpet and tiles + Execute guest deliveries issued through Synergy + Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning. + Sweep, dust mop, and wet mop hard surface floors. + Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc. + Stock, clean and sanitize restroom fixtures and surfaces. + Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance. + Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety. + Assist in emergency clean-ups and provide coverage for absences. + Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. + Other duties as assigned. + Lives the Brand. EXPERIENCE, EDUCATION, AND CERTIFICATIONS + High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stock room experience is preferred. + WHMIS trained or able to be trained on WHMIS + The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario SKILLS + Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. + Must be able to work varying shifts and time schedules as needed PHYSICAL DEMANDS + Ability to stand and sit for extended periods of time. + Ability to walk distances. + While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. + The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Requisition Number: 2018-5846 Post End Date: 11/2/2018

From the brand that rocks the world, a career that rocks yours! We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region. Reporting to the Facilities Manager, the Housekeeper performs heavy cleaning and sanitization duties of assigned areas at the property ensuring environment is safe and hazard free. PRIMARY RESPONSIBILITIES + Stocking central storage facility and work centers with appropriate quantities of supplies and conducting inventories of such. + Maintaining cleanliness in common/public areas of the casino + Extract and clean carpet and tiles + Execute guest deliveries issued through Synergy + Collect and remove trash; clean carpeted areas; remove gum and carpet spots; vacuum upholstered furnishings and fabric; reposition furniture and equipment after cleaning. + Sweep, dust mop, and wet mop hard surface floors. + Clean/dust all surfaces: walls, doors, hardware, games, furnishings, door glass, display cases, etc. + Stock, clean and sanitize restroom fixtures and surfaces. + Work cooperatively with supervisors and all other team members of the property. Comply with department procedures, schedules and standards of performance. + Observe and report needed maintenance to buildings, fixtures, and equipment; report any loss, damage or breakage of property, or threat to safety. + Assist in emergency clean-ups and provide coverage for absences. + Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. + Other duties as assigned. + Lives the Brand. EXPERIENCE, EDUCATION, AND CERTIFICATIONS + High school diploma or equivalent required, along with six (6) months of janitorial experience. Previous stock room experience is preferred. + WHMIS trained or able to be trained on WHMIS + The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario SKILLS + Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. + Must be able to work varying shifts and time schedules as needed PHYSICAL DEMANDS + Ability to stand and sit for extended periods of time. + Ability to walk distances. + While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. + The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Requisition Number: 2018-5845 Post End Date: 11/2/2018

Administrative Assistant To display this page you need a browser with JavaScript support. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates. Job Number: J1018-0285 Job Title: Administrative Assistant Job Type: Continuing Full Time Department: Office of the Dean of Engineering and Design Job Category: Administrative Number of Positions: 1 Date Posted (dd/mm/yyyy): 22/10/2018 Closing Date (dd/mm/yyyy): 30/10/2018 Salary (with Salary Rate): 51,265.00 - 55,949.00/Year Employee Group: Administrative Staff - CUPE 2424 Salary Level: 6PE Date Position Available: 01/01/2019 Duties and Responsibilities: Reporting to the Executive Assistant to the Dean, this position focuses on the reception of people to the office and the general administrative support of the office and the Dean. Qualifications: The incumbent must possess the following qualifications:• Excellent organizational skills; • Up-to-date knowledge of University and administrative policies; • Ability to meet and deal with people at the highest level; • Ability to handle confidential information; • Ability to work with deadlines, establish priorities, and work effectively with limited supervision; • Thorough knowledge of secretarial/clerical and general office procedures; • Excellent written and verbal communication skills, attention to detail, and accurate record-keeping skills; • Wide base of general knowledge; • Must exercise tact, maturity and discretion;• Excellent interpersonal skills and ability to adapt effectively in a changing environment; • Strong team membership and participation skills; • Ability to organize administrative processes and filing systems, compose and type memoranda and correspondence; • Strong computer skills, including Windows, Word, Outlook, Adobe, Access, Excel and Banner. Education and Experience: The above is normally acquired through the completion of a two-year post-secondary diploma, or equivalent preferably within an administrative field and three years of related administrative experience, preferably in an academic environment. HR Note: Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions. By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process. Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions. View complete position description Please answer all of the following questions before applying *1. Have you completed a two-year post-secondary diploma, or equivalent preferably within an administrative field? Yes No *2. Do you have three years of related administrative experience, in an academic environment? Yes No * Question numbers in red and with an asterisk indicate mandatory questions (answer is required). View Disclaimer

Graduate/Undergraduate Program Administrator To display this page you need a browser with JavaScript support. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates. Job Number: J1018-0346 Job Title: Graduate/Undergraduate Program Administrator Job Type: Continuing Full Time Department: College of the Humanities Job Category: Administrative Number of Positions: 1 Date Posted (dd/mm/yyyy): 22/10/2018 Closing Date (dd/mm/yyyy): 30/10/2018 Salary (with Salary Rate): 54,967.00 - 60,029.00/Year Employee Group: Administrative Staff - CUPE 2424 Salary Level: 7PE Date Position Available: 03/12/2018 Duties and Responsibilities: The Graduate/Undergraduate Program Administrator works with minimal supervision from the College Administrator and Graduate Supervisor, the Graduate/Undergraduate Program Administrator is responsible for two distinct functions:1. Graduate Program Administrator responsible for all facets of administering the M.A. program in Religion; performs all administrative functions associated with the Graduate Supervisor responsibilities and acts in an advisory capacity.2. Undergraduate Program Administrator performs all administrative functions associated with the Religion Advisor responsibilities and acts in an advisory capacity. Qualifications: The incumbent must possess the following qualifications:• Extensive knowledge of both university and general administrative undergraduate and graduate procedures; • Good knowledge of office administrative skills; • Ability to set priorities; • Maturity when working under pressure and flexibility and resourcefulness when dealing with competing work priorities; • Sensitivity to, and understanding of, various cultural, ethnic and linguistic profiles; • Excellent interpersonal skills are required to successfully relate to all member of the University community (staff, faculty, contract instructors, students, and public) or responding to queries in a professional manner; • Ability to work successfully with minimal supervision and within a team. Education and Experience: The above is normally acquired through the completion of an Undergraduate Degree and minimum of five years in related administrative experience, including knowledge of undergraduate and graduate studies, university policies, and university structure and procedures, both academic and administrative. HR Note: Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions. By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process. Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions. View complete position description Please answer all of the following questions before applying *1. Have you successfully completed an Undergraduate Degree? Yes No *2. Do you have a minimum of five years in related administrative experience, including knowledge of undergraduate and graduate studies, university policies, and university structure and procedures, both academic and administrative? Yes No * Question numbers in red and with an asterisk indicate mandatory questions (answer is required). View Disclaimer

Dean's Office - Administrative Assistant To display this page you need a browser with JavaScript support. Internal candidates will be given priority consideration at this time. Please note: Carleton University encourages applications from all qualified candidates. Job Number: J1018-0563 Job Title: Dean's Office - Administrative Assistant Job Type: Continuing Full Time Department: Faculty of Sprott School of Business Job Category: Administrative Number of Positions: 1 Date Posted (dd/mm/yyyy): 22/10/2018 Closing Date (dd/mm/yyyy): 29/10/2018 Salary (with Salary Rate): 51,265.00 - 55,949.00/Year Employee Group: Administrative Staff - CUPE 2424 Salary Level: 6PE Date Position Available: 01/11/2018 Duties and Responsibilities: Reporting to the Executive Assistant/Administrative Officer, the Administrative Assistant – Dean’s Office works in a public service area and is required to work in a highly collegial, team environment; acts as the immediate back-up to the Administrative Assistant – Faculty Services, plays an on-going supporting role as needed and during peak periods for the Administrative Officer, Operations and Quality and Accreditation Officer, Manager, Strategic Initiatives and the Dean and supports the on-going operations of the Sprott School of Business by acting as a front office resource for other units including our undergraduate and graduate programs. Qualifications: The incumbent must possess the following qualifications:• Demonstrated experience working with MS Office and Banner, and the ability to adapt to a changing electronic environment; • Excellent knowledge of the School's and University's structure, procedures, policies and regulations;• Thorough knowledge of the School's academic programs including general admission procedures, course requirements, and registration procedures in particular as they apply to the MBA;• Excellent organizational and administrative skills; must have the ability to organize work effectively in a fast-paced office environment, set priorities and meet strict deadlines with minimal supervision; • Excellent oral and written communication skills: must have the ability to professionally represent the School and deal effectively with faculty members/contract instructors, students, staff and public; • Ability to act with discretion, tact and diplomacy when dealing with staff, faculty members/contract instructors, students and the public;• Ability to independently respond to queries and resolve problems; • Demonstrated excellence with time management skills; must have the ability to simultaneously work on several assignments with pressures of multiple demands, interruptions and changing priorities; • Demonstrated experience working in a highly-collegial, team environment; and• Demonstrated excellence in customer service including experience working in a public service area. Education and Experience: The above is normally acquired through the successful completion of an administrative diploma program (two-year in business, secretarial science or related discipline from a recognized college or post secondary educational institution. Also, a minimum of one-two years of directly related experience, at least 50 per cent of which must be in an academic environment. Experience with accreditation and assurance of learning processes and databases an asset. HR Note: Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions. By applying for this job you are acknowledging that the actual duties associated with this job may differ somewhat from those identified in the job posting and that you will agree to perform the duties of this job as determined through the joint job evaluation process. Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions. View complete position description Please answer all of the following questions before applying *1. Have you completed an administrative diploma program (two-year in business, secretarial science or related discipline from a recognized college or post secondary educational institution? Yes No *2. Do you have a minimum of one-two years of directly related experience, with at least 50 per cent in an academic environment? Yes No *3. Do you have experience with accreditation and assurance of learning processes and databases? Yes No * Question numbers in red and with an asterisk indicate mandatory questions (answer is required). View Disclaimer

Customer Representative - College & Grace, Toronto (15 hours) Requisition ID: 41979 Join the Global Community of Scotiabankers to help customers become better off. **A Best Workplace** Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work® Institute. **A multinational winning team** Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia. We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking. **Corporate Social Responsibility** Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities. At Scotiabank, we offer a world class culture based on recognition, development and excellence. If you enjoy building relationships while learning new skills, we’re looking for you! As a valued member of the branch service team, you will help people achieve their financial goals. You are the face of Scotiabank, and the key to establishing richer relationships with our clients by delivering service excellence and solutions in order for our clients to become financially better off. QUALIFICATIONS: • Proven customer service skills through work or community involvement • Willing to assist in a professional, friendly and efficient manner • Excellent communication • Availability to work a flexible schedule • Sales experience is an asset but not required Location(s): Canada : Ontario : Ottawa As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Abbott Point of Care is a worldwide leader in providing with-patient care solutions that are intuitive, reliable, and cost-effective for our customers. By delivering lab-quality results in minutes, our i-STAT® System family of with-patient products and services fosters a collaborative, patient-centred environment while driving operational performance. We are headquartered in Princeton, New Jersey, with more than 1,500 global employees and a presence in 84 countries. Our 46,500 square metre, state-of-the-art manufacturing facility, Abbott Pointe, is located in Ottawa, Ontario, Canada. **Status** : Regular Full-time **Position Overview:** As a member of our Product Engineering Team, you will play a key role in improving manufacturing process capability by working with process, quality and test engineers to identify and address sources of variability in materials, processes and products. **Responsibilities:** + Create and execute efficient investigational and experimental strategies using the principles of Lean Six Sigma problem solving to identify potential design improvements and address key manufacturability issues + Maintain robust SPC/tracking and trending for on-market products correlating inline process measurements to finished goods performance + Independently execute assigned tasks by applying standard engineering theories, concepts and techniques + Use advanced data visualization to create dashboards and reports for management and key stakeholders + Author quality documents (e.g. protocols and reports) + Attend cross-functional team meetings to share information **Experience and Education:** + Minimum 0-1 years in an engineering role. + Bachelor’s Degree in STEM, or equivalent; + Strong working knowledge of data analysis, data mining and associated scripting techniques (SAS JMP or Minitab experience an asset); + Ability to determine required analysis to make practical, objective decisions about the best solutions to problems. + Ability to design experiments, analyze and interpret data, and document conclusions. + Analytical skills, creativity and innovative approach to problem solving. + Coordinating and planning skills; ability to convert strategy into results. + Very strong interpersonal, communication and presentation skills; able to deal effectively with people on all organizational levels and work in a team environment across departments. + Propensity for continuous learning and experimentation. Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation. Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization. We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader. Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

Customer Service Supervisor - Ottawa, ON (18.75 hours) Requisition ID: 38466 Join the Global Community of Scotiabankers to help customers become better off. **Purpose of Job:** Leads and oversees the overall success of the Retail Service team, in a Canadian Bank branch, ensuring business strategies, initiatives, and specific individual goals are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Key accountabilites:** + Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. + Contributing to the overall Net Promoter Score by identifying opportunities to enhance the customer experience by: + Demonstrating and coaching to the Service Basics* during and after customer interactions and providing transaction authorizations and review as required + Provide consistently excellent customer experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional + Ensuring every customer experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating to the Manager Advice and Service/Branch Manager and/or the Office of the President as appropriate. + Executing service management activities as outlined in the Branch Management Disciplines + Ensuring the Branch presents a professional image according to Bank and Brand Care requirements. + Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures to minimize Bank’s exposure to risk by: + Assigning, in conjunction with the Manager Advice and Service, position authorities for team members. + Adhering to and ensuring team members’ compliance with position authorities, limits and bank policies. + Ensuring Branch cash, custody and security procedures and policies are in place and required checks are completed within mandated times + Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to the Manager Advice and Service, Branch Manager and/or applicable Shared Services department as appropriate. + Arranging cover for authorizations during necessary absences. + Monitoring and taking appropriate action on deficiencies with Branch premises, systems, equipment and supplies, including ensuring ABMs are serviced and stocked. + Lead the delivery of customer service at the service counters and support the promotion of Bank service by: + Developing a clear understanding of the branch’s financial and non-financial goals + Monitoring work schedules for the team to ensure they meet customer service demands, recommending adjustments to the Assistant Manager as required + Ensuring service counters, workstations and surrounding areas are organized and present a professional image + Champion the growth in customer adoption of digital banking activities and self-service channels + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. + Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. **Education/Experience** + Thorough knowledge of Scotiabank’s service standards and service excellence activities; + Thorough knowledge of techniques and guidelines for managing customer traffic; + Thorough knowledge of transactional services and related policies and procedures; + Thorough knowledge of cash, custody and security processes and procedures; + Thorough knowledge of branch systems (Sales Builder, Intralink, Worklist, FFT); + Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti- Terrorist Financing, Know Your Customer requirements, FCAC, CDIC and Occupational Health & Safety + Working knowledge of people and performance management techniques; + Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct); + Working knowledge of financial products and services; Working knowledge of revenue generating techniques/requirements Location(s): Canada : Ontario : Ottawa As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.