Yellowstone Club is a 13,600 acre private residential community set amidst the grandeur of the Rocky Mountains. The Club’s superior amenities, Montana charm, and overwhelming natural beauty present an incomparable venue for mountain living, year-round recreation, and creating cherished family traditions.
Yellowstone Mountain Club Public Safety & Privacy
Purpose: The purpose of the Public Safety Officer is to assist in the daily operations of the Public Safety and Privacy (PSP) department. The PSP Officer will work under the direct supervision of the PSP Director and Shift Supervisors. The PSP Officer will perform duties that include the following functions:
South Fork, Service and Yellow Mule Gate Officer: Access control.
Patrol Officer: Residential and facility alarm response, parking and traffic control, motor vehicle accident response and wildlife intervention.
Yellowstone Club boundary patrol and skier access control.
Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
· Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. · Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gate Officer Duties – Property access control.
Patrol Officer Duties – Patrol all YC property, residential and YC facility alarm response, traffic speed control, vehicle accident response and assists with simple tows of stuck vehicles.
Safely drives and operates assigned PSP vehicles in all types of weather and road conditions.
Responds to emergency and non-emergency situations to help protect life and property.
Recognizes and preserves evidence at crime scenes.
Completes Incident Reports (IRs) and documents inbound members, guests, employees and contractors information utilizing MS Word and Excel software programs.
Utilizes OTTO Secure database to monitor arrivals of Members, Guests and Vendors.
Maintains a professional appearance: Clean and pressed uniforms, boots shined and meets head and facial hair standards established by the PSP Director.
Other Duties and Responsibilities · Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position. · Meet departmental productivity, organization and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/shifts including evenings, weekends and holidays. This position requires manning 24 hours a day, seven days a week. Current shifts (days and nights) are four days on, four days off working 12 hour shifts. When drive times from Four Corners are included, a typical day will be approximately 15 hours from the time the officer departs their home until their return home. Longer hours may be required due to business demands to include emergencies and inclement weather.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.