13 jobs found

Please note that previous Police Officer Selection Test (POST) scores will no longer be valid for processing....

The Public Affairs Division team includes the Public Information Officer, back-up uniformed Public Information Officers, two Education and Outreach Strategic...

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline skills and experience that directly relate to the University of Michigan Police Department. The hiring process will measure the following competencies: + Decision Making + Valuing Diversity and Inclusion + Problem Solving + Communication + Building Trust + Teamwork + Work Ethic + Motivation + Customer Service + Integrity Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant). Review of applications will begin immediately and the position will remain open until a successful candidate is hired. **Job Summary** The Division of Public Safety and Security, University of Michigan Police Department is seeking a Guest Services Specialist (GSS). The GSS serves as first contact for individuals entering the Campus Safety Services building and provides a range of services. The University of Michigan Police Department is a professional, full-service law enforcement agency with responsibility to provide police services to all areas of our campus community. Our mission is to contribute to and promote a safe and secure community, while respecting the rights and dignity of all persons utilizing facilities and programs of the University of Michigan. **This position requires the candidate to successfully pass a thorough background investigation and drug screening** **Responsibilities*** + Act as the initial greeter for all visitors, students, faculty, and staff entering Main Front/Lobby of the University Police Department + Liaison with members of the police department, division, internal and external stakeholders + Able to perform office duties including filing, data input and accurately answer/direct phone calls + Administer screening protocol to authorize escorted or unescorted access in the building in compliance with the CJIS requirements + Offer assistance for way finding, mail, package deliveries and other requested information regarding other community services + Uphold policies, procedures, guidelines and restrictions of the University of Michigan Police Department while being respectful and courteous to a diverse audience + Monitor the immediate environment and report any suspicious activity or individuals to police personnel and/or Communications + Provide support with the security camera monitoring/alarm system in coordination with Communications + Coordinate with other departments and participate as needed to provide a safe, comfortable environment that meets the needs of student, faculty, staff and visitors + Perform other duties as assigned + This is a GSS uniformed position that may be called upon to perform the duties at other Guest Services Specialists locations when needed **Required Qualifications*** + Graduation from high school, supplemented by classes or training in assertiveness, customer service, conflict management, criminal justice, and/or communication, or equivalent combination of education and experience is necessary + Applicant must possess the ability to address and resolve problems on their own to include creative problem solving + Applicant must be able to multi-task at a high level, work effectively as part of a team and/or work independently + Applicant should be well organized and possess strong time management skills + Excellent interpersonal skills, customer service, oral and written communication skills, and a proven ability to initiate and maintain productive, collaborative relationships with internal and external constituencies + Applicant must be self-motivated in an environment where confidentiality and discretion are key + Ability to provide directions for and information about various services and campus locations, as well as within the local community + Maintain a secure and clean environment + Must be able to interact and communicate with a wide diversity of individuals + Applicant must be able to work well with the public while providing a superior level of customer service + Work is performed in primarily an office setting + Must be available to work flexible hours, sometimes overtime may be required + Internal applicants must follow the DPSS Hiring and Selection Order **Desired Qualifications*** + Associate’s degree or higher in a related field + Prior experience in a security and/or law enforcement setting **Additional Information** **FLSA: Non-exempt** **Schedule: M-F, day shift** **Application Deadline** Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO/AA Statement** The University of Michigan is an equal opportunity/affirmative action employer. **Job Detail** **Job Opening ID** 155496 **Working Title** Guest Services Specialist **Job Title** Guest Services Specialist **Work Location** Ann Arbor CampusAnn Arbor, MI **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Univ Police Dept **Department** DPSS U of M Police Dept **Posting Begin/End Date** 3/22/2018 – 3/29/2018 **Salary** $32,000.00 –$32,000.00 **Career Interest** Administration Apply Now at http://careers.umich.edu/job_detail/apply/155496