Secure Aspects Group
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data’s Shared Services organization, which includes the Human Resources, Finance, Legal, Marketing, Communications, Finance, Strategy, Compliance, Legal, Security, Sourcing, and Properties functions, supports our mission to drive our clients’ success with industry-leading solutions, consultative advice and service. The Shared Services teams align with our customer-facing teams in a model that drives consistency, yet also provides the flexibility needed to meet unit-specific goals. Our Shared Services employees bring the domain expertise that helps First Data retain and grow our base of owner-associates, drive profitable growth, navigate complex channel partnerships, and build First Data’s brand equity.
Position Description Overview
* Performs advanced, diversified and confidential secretarial and administrative duties, i.e. prepare correspondence/reports, screen calls, maintain appointment calendars, set up meetings and travel itineraries, arrange conference calls, etc. Organizes and expedites flow of work through executive's office. Generally, provides support to SVP and/or multiple VP's and/or Country General Manager.
Scope of Job
Work requires use of initiative and independent judgment with frequent access to confidential and highly complex information.
Knowledgeable of organizational procedures and corporate policy, and is often called upon to interpret and communicate senior management's intent to other managers. May be accountable to manage/reduce resources and office expenses. Works under minimal supervision.
* Typically 6 years of broad administrative experience supporting a high level manager or senior executive required. Excellent communication and interpersonal skills required.
* Working with Microsoft Office
* Office Administration
* Word Processing Software
* Spreadsheet Software
* HR: Policies, Stnds & Proceds
* EMPLOYEE RELATIONS
* Confidential Investigations
First Data is an Equal Opportunity Employer
**Job:** **Administrative Support*
**Title:** *Executive Assistant*
**Location:** *Ireland-Dublin-Clonskeagh-Dublin - Unit 9 Richview Offic*
**Requisition ID:** *2360630*
Secure Aspects Group
**Technical Account Manager**
Location(s): **Dublin, Ireland**
Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. But don’t take our word for it—read what analysts like BARC and Gartner have to say about us. (Spoiler: You’ll find terms like “Leader” and “#1.”)
Tens of thousands of companies and organizations have chosen Tableau. From the executive suites of Fortune 500 companies to the jungles of Central America, from immunology research labs to high school robotics club meetings, our software can be found anywhere people have data and questions. Additionally, journalists, bloggers, and major media web sites have embraced our free product, Tableau Public, for its ability to help them share data online in the form of interactive visualizations. Check out all of our products at: www.tableau.com/product-tour at http://www.tableausoftware.com/product-tour .
Tableau’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.
To learn more about Tableau’s mission, please visit: http://mission.tableau.com at http://mission.tableausoftware.com.
As part of our continued growth, we are hiring a Technical Account Manager to come and join our team in D4.
Our Technical Managers work directly with customers to anticipate, identify and address their technical concerns and requests. This role acts as a liaison between the customer, Sales team, Technical Support, and Engineering to drive issues to resolution. It is responsible for monitoring and ensuring SLA response times are met for assigned accounts. Persons in this role have excellent project management skills and a customer-focused, consultative approach to Technical Support.
**What you’ll be doing….**
+ Provide an excellent customer experience, by anticipating, identifying and addressing customer issues in a manner that exceeds the customer expectations.
+ Advocate customer needs and concerns to Support Management, Tier 4, Sustaining Engineering and/or Development and partner with them in finding resolutions to customer issues.
+ Partner with clients and help them follow best practices and optimize use of Tableau Software.
+ Coordinate resources as needed to meet and exceed customer needs, while managing customer expectations to prevent overload or missed deadlines
+ Contribute to Tableau knowledge, community, and training resources on topics that help Tableau provide customers with solutions. Extensively research and document customer software and technical issues as Knowledge Base articles as appropriate.
+ Collaborate with team lead to identify high priority issues and partner with Development and Quality Engineering teams when required.
+ Prioritize customer cases and company projects effectively, communicating priorities and plans to management and team lead.
+ Communicate consistently with management regarding key support cases and priority issues.
+ Effectively communicate with customers via email, phone and other electronic methods to ensure client’s effective use of Tableau products. Maintain excellent relationships with Tableau customers by applying superb customer service and technical skills. Perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating with them in the manner most appropriate. Use excellent judgment in when and how to communicate with customer for maximum effectiveness and customer satisfaction.
+ Collaborate and consult with select server and core server clients to implement successful server launches, and to resolve highly complex technical issues associated with deployment.
+ Apply in-depth troubleshooting and debugging skills along with knowledge of systems, databases, and applications to get to root cause of the customer’s issue. Set up test environments to mirror customer set-up, write test scripts, and perform tests using customer’s data or representative data. Apply solid test methodology and debugging skills to narrow down the problem as needed. Communicate effectively to Sustaining Engineering step-by-step instructions to reproduce the issue and findings to identify root cause.
+ Partner with clients and help them optimize the use of Tableau software by using skill in listening and understanding the customer’s request thoroughly combined with in-depth technical knowledge to assist them in the manner most appropriate. Build strong cross-functional working relationships with Engineering and Product Management.
+ Maintain appropriate case- and customer-related files and records.
**Who you are…..**
+ BA/BS quantitative/technical degree preferred, but degrees and equivalent work experience will also be considered
+ 2+ years demonstrated experience supporting and troubleshooting commercial end user software applications
+ Demonstrated experience supporting enterprise level, mission-critical applications
+ Strong understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
+ 2+ years of experience with databases, SQL, and Windows Server. Linux experience also preferred.
+ Strong understanding of networking, server set-up and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, reverse proxy servers, and web servers
+ Demonstrated success as a highly creative, curious technologist and problem solver
+ Excellent listening and research skills
+ Excellent verbal and written skills (specifically in the documentation and presentation of findings), as the role requires heavy interface with customers, Tableau management (at all levels), external vendors, and other strategic partners
+ Must have the ability to empathize with customers and convey confidence.
+ Excellent interpersonal and communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups
+ Clearly explain highly technical issues to a non-technical audience.
+ Ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure.
+ Ability to multi-task and handle frequent interruptions, solve problems, and make decisions in a fast paced environment
+ Strong organizational skills and attention to detail
+ Demonstrated ability to multi-task and handle frequent interruptions
+ Proven ability to lead a team, multi-task, solve problems, and make decisions in a fast paced environment strongly preferred.